At massachusettscarreg.com, customer satisfaction is our top priority, which is why we offer a full money-back guarantee for the $39.99 fee we charge for our services. We will refund our $39.99 concierge fee as long as you ask us for a refund within 30 days after your purchase. We cannot give you a refund for the fee that you paid to the government.
When you purchase services from massachusettscarreg.com, you pay us two fees:
All concierge fees paid to massachusettscarreg.com will be eligible for a refund. Refunds must be requested within 30 days after your purchase. Follow the steps below to request a refund.
After you pay the government fee and the massachusettscarreg.com's concierge fee, we pay the government fee to the government so they will process your request. Once we send the government fee to the government, we cannot stop the government from processing your request, so we cannot get your money back from the government. Because you paid the government, it will still process your request, and you don't need to pay anything else to get your car registration.
Even though we cannot refund the government's fee, we will give you a refund for our $39.99 fee if you are not satisfied with our services. You must request a refund within 30 days of your purchase. Even after we refund our $39.99 fee, the government will still process your request, and you don't need to pay anything else to get your car registration.
As long as you request a refund from us within 30 days after your purchase, we will refund our $39.99 concierge fee without any limitations or exceptions.
These are the only limitations to our refund policy: